The option of return & refund is offered to the customers. All products listed under a particular category may not have the same returns policy.

1. Order Cancellations:

• Customers can cancel a complete order before it gets delivered for a full refund + Shipping fee refund. For non-prepaid orders no refund is applicable.
• Order will get cancelled either if the customer is not able to receive the orders even after two delivery attempts, or the customer address is incorrect.
• Delivery for all shipments will be an open box delivery. Customers need to check the shipment for any missing products/visible damages at the time of delivery and can refuse to accept and/or reject those items in the order.

2. Returns

The returns policy is divided into two segments:

        1. Return Creation, Eligibility:

1. • Customers can return items/orders within three days of the delivery of an order.
   • Customers can create only one return request per order. Hence, customers are requested to create the return request pertaining to an order in one request.
   • Customers can create a return request by contacting customer support. All the details required by the customer support should be provided for a return request to be created successfully.
   • Customers can create a return request for the following reasons:
     1. Product Quality Unsatisfactory
     2. Product / Packaging Damaged
     3. Product nearing expiry
     4. Expired product delivered
     5. Wrong Product delivered
     6. Incorrect quantity delivered

2. Return Pick-up & Scheduling:

1. • Once the return request has been created, the pick-up for the return items will be scheduled.
   • Customers need to ensure that the same items which were ordered are being returned else it might lead to cancellation of the return request.
   • If the customer is not able to handover the return items even after two return pick-up attempts, then it might lead to cancellation of the return request.

3. Refund:

• Once the return items have been picked-up then the refund for the items and shipping fee will be processed.
• Refund shall be completed withing 7 working days after initiating refund request.
• Any queries/grievances regarding refund request may kindly be addressed to [email protected].

4. Exceptions to this Policy

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. Please be aware that we reserve the right to reject the following claims if it does not meet our policies around product validation and fraud prevention:

1. product undelivered.
2. product/accessories missing; and
3. wrong product/accessories delivered.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions, feel free to contact our customer support team at [email protected]

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Vishal Kashyap
Diabakart Health & Living Pvt Ltd

Email: [email protected]
Phone: +91-7291824616
Time: Mon – Sat (10:00 – 18:00)

You may also reach out to us on Instagram @diabakart.